nustargame.c Privacy Policy

1.1 The data controller responsible for the personal data processed through the nustargame.c platform is the Operator — the legal entity holding the PAGCOR license under which nustargame.c operates. Full entity details are available upon written request to the Data Protection Officer (DPO) contact provided in Section 16.

1.2 The Operator is registered as a personal information controller (PIC) with the National Privacy Commission of the Philippines pursuant to Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

1.3 All data processing by nustargame.c is conducted in accordance with the general data privacy principles of transparency, legitimate purpose, and proportionality as established under RA 10173.

2.1 This Privacy Policy applies to all personal data collected, stored, used, or otherwise processed by nustargame.c in connection with:

• Registration and maintenance of Player accounts;
• Know Your Customer (KYC) and identity verification procedures;
• Deposits, withdrawals, and financial transaction processing;
• Gameplay activity, game history, and betting records;
• Customer support communications;
• Promotional and marketing communications (where consented to);
• Responsible gaming monitoring and intervention;
• Compliance with applicable Philippine law and PAGCOR regulatory requirements.

2.2 This Policy does not apply to third-party websites, applications, or services that may be accessible from links within nustargame.c. Players who access third-party services do so under the privacy terms of those providers.

nustargame.c collects the following categories of personal data, depending on how you interact with the platform:

nustargame.c collects personal data through the following means:

• Directly from you — when you register an account, complete KYC, make deposits or withdrawals, contact support, or update your account settings;
• Automatically — through cookies, session logs, and platform analytics when you browse or use nustargame.c (see Section 8 for full cookie disclosure);
• From third-party payment providers — transaction confirmation data from GCash, Maya, BPI, BDO, Metrobank, and 7-Eleven CLiQQ when you conduct financial transactions;
• From identity verification services — data returned by third-party KYC service providers during document verification;
• From PAGCOR and regulatory bodies — exclusion registry status and any regulatory notifications relevant to individual accounts.

nustargame.c uses your personal data for the following purposes:

1. Account Management: Creating, maintaining, and securing your nustargame.c account, including authentication and access control;
2. KYC and Age Verification: Verifying your identity and confirming that you meet the minimum age requirement of 21 years, as mandated by PAGCOR;
3. Transaction Processing: Processing deposits via GCash, Maya, BPI, BDO, Metrobank, and 7-Eleven, and withdrawals to your verified payment method;
4. Regulatory Compliance: Meeting PAGCOR licensing requirements, AML (Anti-Money Laundering Act, RA 9160) obligations, and responding to lawful regulatory requests;
5. Responsible Gaming: Monitoring play patterns for signs of problem gambling, administering player-set limits, and managing self-exclusion requests;
6. Platform Security: Detecting and investigating fraud, collusion, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions;
7. Customer Support: Responding to your queries, resolving disputes, and maintaining support records;
8. Service Improvement: Analysing aggregated, anonymised usage data to improve platform functionality, game selection, and user experience;
9. Marketing Communications: Sending promotional offers, free spins notifications, and cashback alerts — only where you have given explicit consent and only through channels you have authorised.

Under RA 10173, nustargame.c processes personal data on the following lawful bases:

7.1 nustargame.c may share your personal data with the following categories of recipients:

• Payment service providers (GCash, Maya, BPI, BDO, Metrobank, 7-Eleven) — limited to transaction data necessary to process deposits and withdrawals;
• KYC and identity verification providers — document data shared for automated identity verification; these providers act as personal information processors (PIPs) under nustargame.c's instruction;
• Game content providers (e.g., JILI, Pragmatic Play, Evolution Gaming) — limited technical identifiers required to serve game content to your session; no sensitive personal data is shared;
• PAGCOR and Philippine government authorities — as required by law, gaming licence conditions, or in response to lawful orders from competent courts or enforcement agencies;
• Anti-money laundering authorities — in compliance with RA 9160 reporting obligations;
• Cloud infrastructure and data hosting providers — who process data as PIPs under strict data processing agreements and provide services essential to platform operation.

7.2 All third-party service providers with whom nustargame.c shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specified service delivery function.

8.1 nustargame.c uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve user experience. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for platform functionality — session management, login persistence, and security tokens. These cannot be disabled without affecting your ability to use nustargame.c;
• Functional Cookies: Remember your preferences — language settings, game display options, and responsible gaming limit displays;
• Analytics Cookies: Collect anonymised data on how Players use nustargame.c — which pages are visited, session duration, and navigation paths. This data is used to improve the platform and is not linked to individual identities;
• Security Cookies: Used to detect and prevent fraudulent or abusive access patterns, multiple-account registration attempts, and bot activity.

8.2 nustargame.c does not use third-party advertising or cross-site tracking cookies. No data from your nustargame.c session is shared with advertising networks.

8.3 You may manage cookie settings through your browser. Disabling strictly necessary cookies will impair platform functionality. Disabling analytics cookies will have no effect on your gaming experience.

9.1 nustargame.c retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligation. The following indicative retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AML obligations under RA 9160;
• Financial transaction records: Retained for a minimum of five (5) years, as required by the Anti-Money Laundering Act and PAGCOR;
• Gaming activity records: Retained for three (3) years following the date of the relevant gaming session;
• Customer support communications: Retained for two (2) years following resolution of the relevant matter;
• Marketing consent records: Retained for the duration of your account and for two (2) years following account closure, to evidence consent history;
• Security and fraud logs: Retained for three (3) years or longer where active investigation warrants extended retention.

9.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be attributed to an identifiable individual.

10.1 Technical security measures implemented by nustargame.c include:

• 256-bit SSL/TLS encryption for all data in transit between your device and nustargame.c servers;
• Encryption of sensitive data at rest, including KYC documents, financial records, and password hashes;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication for internal system access by nustargame.c personnel;
• Intrusion detection and prevention systems monitoring for unauthorised access attempts;
• Regular security assessments and penetration testing of platform infrastructure.

10.2 Organisational security measures include:

• Data privacy and security training for all personnel with access to personal data;
• Contractual data protection obligations in all agreements with third-party processors;
• A documented incident response procedure for personal data breaches;
• A designated Data Protection Officer (DPO) responsible for overseeing privacy compliance.

10.3 While nustargame.c takes all reasonable steps to protect your personal data, no platform can guarantee absolute security. Players can strengthen their own account security by enabling SMS OTP two-factor authentication, using a strong unique password, and logging out after each session.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by nustargame.c:

11.2 To exercise any of these rights, submit a written request to the nustargame.c Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." Requests will be acknowledged within 72 hours and resolved within the timeframes prescribed by RA 10173.

11.3 If you believe your privacy rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official channels.

12.1 If nustargame.c discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any balance held in such an account will be handled in accordance with PAGCOR guidance.

12.2 Parents and guardians who believe a minor may have accessed nustargame.c should contact support immediately at [email protected].

13.1 nustargame.c's primary data processing operations are based in the Philippines. However, certain third-party service providers — including cloud infrastructure providers and international game studios — may process data in jurisdictions outside the Philippines.

13.2 Where personal data is transferred outside the Philippines, nustargame.c ensures that such transfers are conducted only to recipients that provide a comparable level of data protection, whether through: (a) binding contractual obligations meeting NPC standards; (b) the receiving country's data protection framework being recognised as adequate; or (c) other mechanisms approved by the National Privacy Commission.

13.3 KYC documents and financial data are processed in infrastructure that meets the security requirements described in Section 10.

14.1 nustargame.c maintains a documented data breach response procedure. In the event of a breach affecting personal data, the following steps will be taken:

1. Immediate containment of the breach and assessment of scope and impact;
2. Notification to the National Privacy Commission (NPC) within 72 hours of discovery of a breach likely to harm data subjects — as required by NPC Circular 16-03;
3. Direct notification to affected Players where the breach is likely to result in a high risk to their rights and freedoms — communicated via the registered email or mobile number on file;
4. Post-incident review and implementation of corrective measures to prevent recurrence.

14.2 Players who suspect their nustargame.c account has been compromised should immediately contact support at [email protected] or via the 24/7 live chat on the platform.

15.1 nustargame.c reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our processing activities. The date of the most recent revision is displayed prominently at the top of this document.

15.2 For material changes to this Policy — particularly those affecting how sensitive data is used or your rights as a data subject — nustargame.c will provide notice via email to your registered address and/or a prominent notice on the platform for a period of at least 30 days prior to the change taking effect.

15.3 Continued use of nustargame.c following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a material change, you may close your account in accordance with the Terms & Conditions.

nustargame.c has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. To contact the DPO or exercise any data subject right, use the following details:

You also have the right to escalate any unresolved privacy complaint to the National Privacy Commission of the Philippines (NPC) through its official complaint mechanisms. nustargame.c encourages Players to contact us first so that we can address concerns directly.